Frequently Asked Questions

We currently have an open list and welcome requests for registration with the practice from patients living in or moving to the practice area.

Full details on how to Register.

We use a secure website called Systmonline which provides a number of online services. To access this service, you will need to register for an account prior to your first log in, click here for further information.

To find out if you live within our practice area, and can therefore register with us, take a look at our practice catchment area, or telephone the surgery for further information.

The procedure for making an appointment is given on our Appointments page. You can also find out about opening hours etc here.

It is very important to inform us if you cannot attend an appointment. Instructions for canceling appointments.

There are many options available for sending us your repeat prescriptions. Instructions for ordering your Repeat Prescriptions.

You can use forms available on this website, call us or write to us. Full details on how to inform us of a change of address/tel no.

Information on what to do when the surgery is closed can be found here.

View our Home Visits page for details.

On arrival at the surgery for your appointment, please use the Self Check-In or report to the reception window and let the receptionist know you have arrived.

Advice on how you can get the most out of your consultation with the doctor can be found here.

Please ask for an appointment in the nurse-run smoking cessation clinic if you need advice or help on how to stop smoking. We have a guide about smoking in our Health Guides section. Also, you can tell us about your smoking status and let us know if you would like help stopping here.

We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Please see our Practice Policies page for information.

Please come to discuss the matter with your doctor before simply discarding any medicines.

Details on how and when to obtain your test results can be found here.

Yes, our procedure for temporary residents can be found here.

You have a right of access to your health records, please see our Your Medical Records page for further information.

In the unfortunate event that a person has passed away, there are three things that must be done in the first few days; Find us more on our ‘In Times of Bereavement’ page.

Please ask a receptionist to book an interpreter who speaks your language. Your appointment time may be limited by the availability of this service.

You can use the main menu to look through the items available, see the Site Map or if you are looking for something in particular use the search tool in the top right of every page.