SystmOnline

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Registering for SystmOnline

If you would like to register for SystmOnline (Online Appointments, Prescriptions and Medical Record Service) you can ask one of the reception staff at the practice, you will be required when registering to show 2 forms of ID (at least one of these must be photo ID, e.g. passport and/or driving licence + utility bill, birth certificate, bank statement).

Patients 11 and under – The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child, when the child turns 11 the account will be automatically closed, reason given below.
Patients aged between 11 and 16 – In order to prevent any breach of confidentiality we do not allow parental access for children aged 11-15. When a patient reaches the age of 16 they can request online access in the usual way.


Why we do not allow Online Access for Parents on behalf of their 11-16 Year Old Children

Respecting patient confidentiality is an essential part of good care. This applies when the patient is a child or young person as well as when the patient is an adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice, or they might not tell a Doctor all the facts needed to provide good care.

The same duties of confidentiality apply when using, sharing or disclosing information about children and young people as about adults. Although someone with parental responsibility can seek access to a child’s medical records, if there is information given by the child or young person in confidence this would not normally be disclosed without their consent. In giving those with parental responsibility online access to their children’s records there is a risk that we could breech the confidentiality of the child. Therefore parents of children aged 11 years or more cannot currently have online access to their child’s records.

If you want to register yourself please print this form – Mayford SystmOnline Registration Form

If you are a carer and want to register your patient please print this form – Mayford SystmOnline Proxy Registration Form

When you have printed the relevant above form, please bring it to the surgery with 2 forms of identification (at least one of these must be photo ID, e.g. passport and/or driving licence + utility bill, birth certificate, bank statement).


Accessing SystmOnline Services

Appointments OnlineYou can book an appointment with a doctor of your choice by logging into SystmOnline and clicking on ‘Appointments‘ and then clicking on ‘Book Appointment‘.
Prescriptions OnlineYou can request your medication by logging into SystmOnline and clicking on ‘Medication‘ and then clicking on ‘Medication‘.
Medical Record OnlineYou can view your medical record online by logging into SystmOnline and clicking on ‘Patient Record‘ and then clicking on ‘Patient Record‘.
You need to request access to this section as access isn’t automatically given – you will need to follow the ‘Registering for SystmOnline‘ section above to add new services to your account.
Please ensure you endeavour to keep access to your online services as safe and secure as possible, here is a guide to help you prevent unauthorised access to your online services – Keeping Online Records Safe and Secure Patient Information

SystmOnline is now available as an app for your tablet and smartphone.
Search for ‘SystmOnline’ on the Apple App or Google Play Store or click the relevant link below.
Apple Devices – Apple App Store – SystmOnline
Android Devices – Google Play Store – SystmOnline


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Book your Appointments OnlineOrder your Prescriptions OnlineView your Health Records Online
Click any of the images above to view as a PDF document

Here is an example of how your Summary Patient Record will look. (click the image below to view as a PDF document)

Summary Patient RecordSummary Patient Record


Here is an example of how your Detailed Coded Record will look. (click the image below to view as a PDF document)

Summary Patient RecordDetailed Coded Record