Patients may make appointments to see the Doctor of their choice by calling at the Surgery in person, by telephoning the Surgery when it is open or by using our on-line service (SystmOnline) for which you need to obtain a username and password from reception (Please remember to bring Photo ID to register).
An appointment should be made for each person requiring a consultation. On arriving for your appointment please report to the receptionist.
**If you have a mobile number recorded, without a record of declining to receive mobile phone text (SMS) messages, a reminder SMS message will be sent 2 days prior to your appointment. (For further information on this please navigate to;
On one weekday evening (6:30 – 8.00pm) there will be a surgery, primarily for those patients unable to attend during normal surgery hours. The day on which it will be held is advertised two weeks in advance and appointments are bookable a week in advance.
Better Access – more routine primary care appointments
More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays. This is not a walk-in service – please speak to a receptionist to book your appointment.
If there are no routine appointments available we offer a “sit and wait” clinic starting at 11:30am for those patients who feel they need to be seen that day. Patients booked into this clinic will be seen in order of arrival (unless having an urgent medical need) by all available doctors. A specific doctor cannot be guaranteed. After 11am, calls for urgent appointments will be forwarded through to the on call doctor.
Request a Home Visit
Please do not ask for a home visit unless the patient is too ill to come to the Surgery. You will appreciate that the Doctor can see several patients in the surgery in the time it takes to visit one patient at home. If a visit is necessary but is non-urgent, please notify the Surgery after 8.15am but before 9.30 am if possible. If more than one patient needs to be seen please indicate this when requesting the visit.
If you wish to speak to a Doctor on the phone, usually the best time to do so is immediately after a morning surgery (between 11.15 and 12 noon). Please remember we cannot guarantee to adhere strictly to time as surgeries may often run late or emergencies may mean the Doctor is out of the Surgery. The receptionist will always be able to help you with a more convenient time to phone back or if more appropriate, will arrange for the Doctor to call you back.