Accessible Information Standard (AIS)

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.
The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.
Mayford House Surgery is committed to improving our communication with our patients. We want to make sure you can read and understand the information we provide to you. If you find it hard to read our letters or if you need someone to support you during appointments, please let us know.

Please let us know:
– If you need information in braille, large print or easy read.
– If you need a British Sign Language interpreter or advocate.
– If we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 01609 772105.
The information you provide will be recorded within your medical record and highlighted to ensure we have the necessary information on your communication needs to assist you. This information may be shared with other NHS and adult social care providers if required and requested by you.
To access a wide variety of information and leaflets please follow the following link to EasyHealth, an excellent website with easy to understand videos and leaflets: EasyHealth
Patients with visual impairment may find the following link useful:

Mayford House Surgery is also committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.
These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.
Whilst Mayford House Surgery strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Mayford House Surgery website, please don’t hesitate to contact us.
We recommend users of our site use an up-to date web browser such as Internet Explorer 9/10, Mozilla Firefox or Google Chrome.